Office procedures/Policies

HOURS

By appointment only 10 am to 6 pm on Monday, Tuesday, and Saturday.

LOCATION

PACIFIC SOMATICS appointments are located in Symmetry Physical Therapy and Scolios Care in Mukilteo, WA.

NO-SHOW- LATE CANCELLATION

A minimum of 6 hour notice of cancellation is required. If you cancel with less than 6 hours notice or fail to show up without notice, you may be charged a $60 late-cancel fee. Exceptions are always made for emergencies and same-day sickness symptoms.

COMMUNICATION

Email works best for requests and inquiries: ruth@pacificsomatics.com I usually respond within 24 hours.

If you do not hear from me promptly, please reach out again. Sometimes the tech and I aren’t getting along well.

OFFICE SANITATION AND COVID POLICY

Please do NOT come for treatment if you have any symptoms of ANY infectious condition. Contact me if you have questions about this.

Facial masks are not required in massage settings, but feel free to wear one and request me to wear one if you are at high-risk for complications from any communicable diseases.

All high-contact surfaces are disinfected with Clorox wipes prior to any client entering.

Weather permitting, I may open a window to vent stale air or I may use an air purifier equipped with UV light in between clients.

Linens for your treatment are laundered in hot water with detergents that are labeled as free of perfumes and dyes. Dryer sheets and fabric softeners are also labeled as free and clear.

PAYMENT

Payment in full is due at the time of service. Prepayment is also available online.

I accept most major credit and debit cards via Square POS, Apple Pay, Google Pay, Venmo, and Zelle.

I do NOT contract as a provider with any private insurance companies NOR with Medicare. 

I can provide you with a receipt for services to help you get reimbursed, if your health insurance policy covers out-of-network massage services.